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Frequently Asked Questions

Frequently Asked Questions

We hope that you find the answers that you’re looking for in the section below, but if you don’t, please don’t hesitate to email us at info@michaelrose.com
or give us a call on 02074930714

GENERAL GENERAL

Can we visit you in store? Can we visit you in store?

You can indeed! We have two charming boutiques in the Burlington Arcade, in the heart of Mayfair, London. We are open 10am-5:30pm Monday to Saturday and 11am-5pm on Sundays.

Do I need to make an appointment? Do I need to make an appointment?

No, you don’t. If you would like to do so, you can let us know when to expect you. However, generally we operate on a first come first served basis, so please understand that there may be a short wait if our staff members are busy.

Do you sell antique jewellery? Do you sell antique jewellery?

We sell all sorts of treasures – old and new! From antique to contemporary and everything in between. If there is something in particular that you’re looking for, please get in touch and one of our team can see if we have a hidden gem for you.

Do you do repairs? Do you do repairs?

Yes, we have our own workshop and work with some very talented, expert jewellers who can solve a myriad of jewel-related issues. It doesn’t matter if your piece wasn’t bought from us - we can still repair it for you. Let us take a look at it, and we can advise you from there.

Do you buy jewellery? Do you buy jewellery?

Yes, we do. If you have a piece that you are thinking of selling, please send images and details to info@michaelrose.com or you can call to make an appointment with our Director. He will assess the piece and let you know if it is something that we may be interested in.

Do you do valuations? Do you do valuations?

We can provide a valuation for insurance or probate. You can read more about valuations on our services pages.

Do you offer ring resizing? Do you offer ring resizing?

Absolutely, we can even provide a same day service. Most rings can be resized, but if it is a bit more complicated, we can discuss possible options with you.

Does the stone come with a certificate? Does the stone come with a certificate?

We have a huge mixture of old and modern stones - of which some are certified and some are not. If a diamond is uncertified, our in-house diamond graders can provide an accurate assessment of the stone for you, both verbally and in writing. Older stones are often uncertified, especially within antique pieces as full certification requires removal from the setting, which risks damaging the piece. With our coloured stones, generally if they are natural and untreated, and/or their geological origin is known, they will be certified. If details of the stone, such as colour, clarity and origin, are given, then it is likely to be certified. However, if you have any particular requirements, you can let us know, and we can source the perfect stone for you!

What is the condition of your pieces What is the condition of your pieces

We hold a selection of both new and preowned jewellery and objets d'art. While some pieces may show signs of wear due to their age, you can rest assured that all jewellery will have been examined beforehand to ensure the gemstones are securely set and the pieces are of the highest standard possible. All photographs and videos are a true representation of the pieces. We also offer an aftercare service in which we professionally clean and inspect the condition of your jewellery for you. So if you are ever passing by one of our boutiques, please do pop in to see us!

How do I find out my finger size? How do I find out my finger size?

As a guide, we have a finger size chart on our website with the conversion of all main international sizes. However the safest way to measure your finger size is to visit one of our boutiques or, if this is not an option, a local Jeweller will be able to offer this service.

PAYMENT INFORMATION PAYMENT INFORMATION

Is it possible to pay in instalments? Is it possible to pay in instalments?

Yes! We care happy to accept a 30% deposit. This is non-refundable, and we require the balance to be paid within 6 months. If you wish to take this route – please contact us to discuss. Please note that we sadly cannot accept returns if you pay via the instalment scheme.

What are the accepted payment methods? What are the accepted payment methods?

We accept all major debit and credit cards, along with PayPal. We also accept payments made via bank transfer.

Will I receive a payment receipt for my purchase? Will I receive a payment receipt for my purchase?

Yes, you will receive both an email confirmation of your purchase as well as a hard copy receipt which will be included with your item.

Can I collect my online purchase from one of your boutiques? Can I collect my online purchase from one of your boutiques?

If you would like to collect your purchase from one of our boutiques, please choose the boutique collection option when checking out. Also please note, you will be required to show photographic identification matching the name of the person the item was purchased under.

DELIVERY AND RETURNS DELIVERY AND RETURNS

How quickly will I receive my purchase? How quickly will I receive my purchase?

For all in stock item purchases, we aim for delivery within three working days of payment receipt for all UK addresses. For EU deliveries, we aim for delivery within 5 working days. For deliveries outside of the EU, you can expect delivery within 7 working days. Should you require a faster delivery service, please get in touch with us. In some cases, we are able to offer a 24 hour delivery service within the UK. For all pre-order items and bespoke orders, you will be given an estimated delivery time at the point of sale.

How much are delivery charges? How much are delivery charges?

We offer worldwide free delivery. All deliveries will be tracked and a recipient signature will be required upon delivery.

Can I send my purchase to a different address? Can I send my purchase to a different address?

Unfortunately, for card payments we are only able to dispatch to the cardholder address. This is to prevent fraudulent online activity and is for your own protection! But, if you want to send your item as a gift to a different address, please give us a call to discuss a bank transfer option.

Will my jewellery be insured in transit? Will my jewellery be insured in transit?

Yes, all items are fully insured and secure in their journey from our door to yours! Furthermore, you can track your item every step of the way!

If my item arrives and I don’t like it, can I return it? If my item arrives and I don’t like it, can I return it?

We completely understand that buying online can feel a bit risky. To enable you to see and examine any item, we offer a 14 day returns period where you can expect a full refund. Please see our terms and conditions for further details.

How can I return an item? How can I return an item?

If, for any reason, you are unsatisfied with your purchase and you would like to return it, you will need to contact Michael Rose within seven days of receipt. We will then advise you on the necessary steps to securely return your purchase to us.

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